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I would check-in with my people to see how they were doing. I only gave feedback if:

1. They asked for my opinion

2. Something was going wrong

3. They had done something incredibly well and needed praise

And many times I asked them to self assess and tell me what needed to be done. Only if I saw some problem brewing did I interject my thoughts. Otherwise it was have at it and if you need me to do anything, let me know.

Worked well. People knew I trusted them and had their backs. Also, I didn't force them to get training they didn't need or want. I had some great performers and we had a great relationship. People want help when they need it. When they don't leave them alone.

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Peter H Christian
Peter H Christian

Written by Peter H Christian

Peter played a key role in the 700% growth of Crayola over 17 years. His first book, “What About the Vermin Problem?” is now an Amazon bestseller.

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